House of Grand is a luxury creative agency based in Cheshire, United Kingdom, offering PR and reputation management, event production, brand activations, influencer strategy and social media management.

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For any questions relating to your personal data, please contact us at: hello@houseofgrand.co.uk

We collect personal information in the following ways:

2.1 Information you provide to us

•   Your name.

•   Your email address.

•   Your company or brand name.

•   The content of any enquiry or message you send via our contact form.

•   Any additional information you choose to include in correspondence with us.

2.2 Information collected automatically

• Technical data including your IP address, browser type and version, time zone, browser plug-in types, operating system and platform.

• Usage data including how you use our website, which pages you visit and how long you spend on them.

• This information is collected via cookies and similar tracking technologies, see Section 7 below.

We use your personal data for the following purposes and on the following legal bases:

• To respond to your enquiry and communicate with you about our services.

• To provide services you have engaged us for.

• To send you information about our services where you have requested it.

• To improve our website and understand how visitors use it.

• To comply with legal obligations.

We do not sell, rent or trade your personal data to third parties. We may share your information with:

• Wix.com, our website platform and hosting provider, which processes data on our behalf as a data processor. Wix operates in accordance with its own privacy policy available at wix.com/about/privacy.

• Email service providers used to manage our communications.

• Professional advisers including lawyers and accountants where required.

• Law enforcement or regulatory bodies where we are legally required to do so.

We retain your personal data only for as long as is necessary for the purposes for which it was collected:

• Enquiry data: up to 2 years from the date of your last contact with us, unless a contract is entered into.

• Client data: for the duration of the engagement and up to 7 years thereafter, in accordance with our legal and accounting obligations.

• Website analytics data: up to 26 months.

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: you can request a copy of the personal data we hold about you.

• Right to rectification: you can ask us to correct inaccurate or incomplete data.

• Right to erasure: you can ask us to delete your personal data in certain circumstances.

• Right to restriction: you can ask us to restrict how we use your data in certain circumstances.

• Right to data portability: you can ask us to transfer your data to another organisation in certain circumstances.

• Right to object: you can object to our processing of your data based on legitimate interests.

• Rights relating to automated decision-making: we do not make any automated decisions based on your data.

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To exercise any of these rights, please contact us at hello@houseofgrand.co.uk. We will respond within 30 days.

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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Our website uses cookies, small text files placed on your device, to improve your experience and help us understand how visitors use our site.

Types of cookies we use:

• Essential cookies: necessary for the website to function correctly.

• Analytics cookies: help us understand how visitors interact with our website (via Wix Analytics).

• Preference cookies: remember your settings and preferences.

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You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Our cookie consent banner allows you to manage your preferences when you first visit the site.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure or destruction. Our website is hosted on the Wix platform, which maintains its own security standards.

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Where we have given you (or you have chosen) a password or access credentials, you are responsible for keeping these confidential.

Our website may contain links to third-party websites, including our social media profiles on Instagram and LinkedIn. We are not responsible for the privacy practices or content of those websites and recommend you review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

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House of Grand

Email: hello@houseofgrand.co.uk

Website: houseofgrand.co.uk